Return / Refund Policy

NO CHANGE-OF-MIND RETURNS OR EXCHANGES

BGS Brijwasi sells artificial / imitation jewellery. This policy sets out what we do not accept, and how you can report a genuine problem with your order. It is always subject to your rights under applicable Indian law, which nothing in it removes.

1. Change of mind

We do not accept a return or exchange only because you changed your mind, no longer want the item, ordered it by mistake, or have a preference about the design, colour or fit.

2. Reporting an eligible issue

You can report an eligible issue with your order: the item is wrong, it arrived damaged, it is defective, an item or component is missing, or it is materially not as described on our website. Please report it within 48 hours from delivery. This is our reporting window. It does not remove or limit any right the law gives you.

3. How to report

Report it from your order in your account where that option is shown, or contact us using the details on our Contact Us page. Give your order number and tell us what is wrong. Where reasonably necessary, we may ask for photographs, a video or other order details to help us check. Each report receives a claim number; please quote it in all messages about it.

4. How we decide

We check your report against your order and our dispatch records and tell you the outcome in writing. If we need to see the item, we will tell you how to send it.

5. Resolution

If your report is approved, the resolution may be a refund, a replacement or another remedy that is appropriate to the case and to applicable law. If it is not approved, we will tell you the reason, and you can write to our grievance contact shown on the Contact Us page. Your statutory rights are not affected.

6. Refunds

If a refund is approved, we will initiate it to your original payment method within 5 to 7 business days of approval. When the money reaches your account may take additional time, depending on your bank or payment provider. We will confirm the refund amount and how it was paid.

7. Cancellation

Cancelling an order before dispatch is covered by our Cancellation Policy and is separate from this policy. Once an order has been dispatched it can no longer be cancelled; this policy then applies.

8. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable law. If this policy and the law conflict, the law applies.